Customer Testimonials
Ian from the service department was so helpful! Our Hyundai Tucsons’ fuel tank door cap was shut and would not unlatch. We were running low on gas and were not able to open the door cap. Ian was very kind and helpful, taking the time to help us, he was able to unlatch the door cap. We are more than pleased with the Glenwood Springs Ford Service Department, our family has brought multiple vehicles for service and will continue to do so with the warm friendly support we get. Thank you Ian!
This dealership is beyond one of the best ones I’ve been to. Had to take my vehicle in due to it was leaking water inside. Had the pleasure to work with Kevin. in service since the beginning He was very attentive to my needs and was very professional in explaining what was going on with my vehicle. He went above and beyond to make sure that I was taken care of that day. 100% recommend Kevin and this establishment.!!!!
I knew what I wanted but I test drove 3 different cars. Bella was very accommodating for my request. There was a little confusion in being able to make my debit card for a down payment. Popcorn was good😄
Outstanding. Chris Clarke is an exceptional sales adviser. Very knowledgeable and easy to work with. Everyone i came in contact with at Glenwood Springs Ford was friendly and helpful.
While searching for winter tires online, I discovered Glenwood Springs Ford, where I secured an excellent deal on a new set. Charlie and Kevin provided exceptional assistance, ensuring the service was both efficient and highly professional. I strongly recommend consulting with Charlie for any future service needs.
Glenwood Springs Ford I recommend! Their Professional Team quickly familiarizes different situations, when anyone enters, then work in the clients corner accordingly to assister and service adaptively to each situation someone or group has on that individual visit on a personal team up approach to optionalize how the customer can choose to gear towards what way you like to benefit your needs. and with them on your side however they can has always shifted clients for success. Glad they are in the Roaring Fork Valley and with experience since 1978
Chris, as always, was fantastic. He was patient with the two little old ladies as he walked us through the new vehicle
I had a unique situation with my orginal car, and was without it for several months. I was in the process of buying a car earlier than intended. When I went to ford, I was welcomed with kindness and most importantly patience. It was overwhelming with all the options but at the end of the third visit I drove a car home. Thank you so much to everyone involved with helping me with the process, Charlie from services was a saint, he communicated with me on the process of my original car and Marce guided me through the process of ... Read More Google - Oct 11, 2026
Have bought and serviced multiple vehicles at Glenwood Ford. Have always had a positive experience. Cannot say the same for other local dealers.
Great service great product. Beautiful truck
⭐⭐⭐⭐⭐
I had a great experience working with Glenwood Ford. Everyone I dealt with was professional, helpful, and genuinely made the process of getting my vehicle taken care of much easier. They were responsive, answered all of my questions, and went above and beyond to make sure everything was handled properly.
I especially appreciate the time and effort they put into helping me with my vehicle, even though I’m located out of town. They made the entire process much less stressful and gave me confidence that I was working with the right people.
I would definitely recommend Glenwood Ford to ... Read More Google - Oct 4, 2026
12/10 experience with the team, specifically Alan, Troy and Edwin. They could not have been nicer, more patient or more knowledgeable on what we needed in a new car for our family. We will be back to buy the next one from Alan for sure.
Everyone went out of there way to help and be communicative!.. helped in all aspects and addressed all issues and concerns.. couldn't be happier!! Great Dealership and People!!
My Ford F150 needed some warranty work. The service team here provided excellent service. They will get my business in the future.
Jeremy was super helpful and got me in the drivers seat quickly and easy. I love my new car and definitely recommend them.
Jeremy was great to deal with and made buying a used car super easy even on short notice. Good buying experience.
Super friendly, helpful staff. Everyone was honest and really seemed to want help figure out was best for me.
We had a great experience with IAN! He was so nice, attentive, caring and helped us out quickly! We are from out of town so it was so nice to meet a person who was able and willing to help us with our windshield wiper problem, so we could make it back home to California on schedule. Thank you Ian!!!! 5 plus stars!!!!
Very professional dealership, unlike some other Dealerships. Tony was my salesman and he was great to work with!
Troy was amazing. He walked me through the entire process. Help get me a payment I could afford and was so kind and patient with me.
Great staff and great knowledge
Amazing experience Troy in Sales was a great person helped me out explained everything! Edwin in finance as well was great help definitely recommend them to everyone!!
Ian was very helpful when I went in for an oil change. He communicated what was done during the service and it was quick.
Good bunch of guys - Sale, Finance, and Service are all excellent. Best car buying experience I’ve had in Glenwood.
Easy to work with. Zero pressure.
This guys are awesome
The crew at GWS Ford worked flawlessly in sync to make my dream truck come true.
(Translated by Google) They are very friendly and explain the details very well. (Original) Son muy amables y te explican muy bien los detalles
Absolutely Above and Beyond!
This Ford dealership goes above and beyond! If I could give them more than 5 stars, I absolutely would.
We broke down while on vacation, which is stressful enough when you’re far from home and don’t know what to do. From the moment we arrived, the entire team treated us with kindness, professionalism, and genuine concern. They went out of their way to help us, kept us informed throughout the process, and did everything they could to get us back on the road.
It’s rare to find a dealership that truly cares about its ... Read More Google - Aug 14, 2026
Best car-buying experience I ever had. Knowledgable, professional sales and finance teams. No hidden “gotchas”, very straightforward, easy and courteous. I will definitely purchase from Glenwood Springs Ford again!
Always love dealing with Glenwood Springs Ford. From sales to service they Never disappoint. Jeremy has helped is for years buy all our vehicles. He knows what we want and does an awesome job. All the service and parts people are friendly and knowledgeable.
Such a pleasure to work with Marcy and Edwin!From meeting Marcy initially and going on a test drive, I felt very comfortable with him and the dealership. I never felt pressured at all. Marcy gave me so much information to truly get me in the Bronco that suited my needs the best. I was easily able to order a custom build vehicle and had tracking and communication every step of the way. I had the pleasure of working with Edwin in finance. I was very pleased with the ease and transparency of the sales process. I love my new ... Read More Google - Aug 7, 2026
Was able to get the vehicle I wanted. Gave me a great deal on my trade in and how me in and out quickly.
86 days in the shop and $3,000 later.....returned to me still broken. Very Disappointing.
I will be updating this review soon after I get a response from Glenwood Springs Ford to share all the details of my whole entire experience with you, but first I'd like to give them an opportunity to speak with the team members that worked on my truck and to get thier side of the story and then to either call me afterwards so we can discuss or to reply to my Google review.
August 12th update. Still no returned phone call or reply to my 1 ... Read More Google - Aug 2, 2026
We been customers for years now! All the staff is amazing! I want to thank Marcelino & Edwin for everything they do for my family and I! We always come out with amazing cars and big smiles!
They were great. The whole team made it easy and were transparent.
I worked with Troy and he was nothing short of the best. Fair price for an incredible truck. Through out the whole purchase he was kind, courteous and above all respectful of my time. Couldn’t recommend buying from this dealership enough.
Glenwood Springs Ford was awesome, no pressure just a good deal with good people. And and special shout out to Bella very professional with helping us thru the whole process and making sure that our wireless devices were all connected.
Such a great team! Thank you!
Tony and the team were great to work with! Thanks for helping us get our new transit so we can get beer to the people!
Temp gauge went up while driving stopped here to have it checked out. Spoke to the G.Mngr, he came out to my car and took a look had one of the mechanics check it out for codes. It was all good! Great Customer Service A+++++ Very professional 👏 👏
Excellent customer service from the moment you walk in. The employees make you feel welcome and are extremely helpful and honest without making you feel pressured. Huge thank you to Bella R for helping me finally get my dream car, she was very patient and willing to try and get me the best deal within my budget. I highly recommend this dealership.
Marcy and Bella were a delight! Very fun, professional and relaxing. All wonderful qualities when buying a car. Thank you.
Marcia helped us finalize the purchase of a new Expedition. When we took it back to get the Clear Mask coating he got us a free ceramic coating on the interior. Marcia was very easy to work with and we would go back to buy our next Ford.
Starting with the purchase with Bella was super quick and to the point which is very much appreciated. Zach Carlson with service was super helpful and answered all questions and coordinated my vehicle being dropped off to me.
I had transmission issues while in Glenwood and live about 4 hours away. I left my car at GWS Ford and they ended up having to replace the transmission, which was covered by warranty. The vehicle was in the shop for 43 days and they communicated poorly about what was going on and giving me updates. Now that I have my vehicle back, I am working on getting reimbursed for my rental, I have received no follow on both voicemails and emails that I have sent.
Service department really bad. A person just taking messages with a promise that will call you .
Had maintenance scheduled for 8am and I come back an hour and a half later to my vehicle still sitting where I parked it.
Extremely preditory when it comes to financing and will treat you like a 2nd tier customer if you are not financing with the dealership so they can get back end profits.
Drove 2 hours after multiple conversations to come up to purchase a car. i then get told the car has a deposit on it and they cannot sell it. This was not an option provided to me. When I drove 2 hours back home it was available again I was told. After conversation that evening they said they were going to pick me up in the morning "felt bad" ... Read More Google - Feb 26, 2026
Although ford service person looked at light out and said he’d order parts I arrived a week later for my appointment they didn’t have the part ! Now I have to go back again. The lights should have been inspected during my oil change as stated in my maintenance contract
Sales side has been great. Service side leaves me wondering. Some times it ok, other times I am supper dissapointed. My recent visit left me feeling underwhelmed.
This is the worst place I have ever taken my car. I called last week to ask if they had a battery for my mach e because I was reading their sometimes on backorder, they told me they did. They scheduled me an appointment the earliest they could get me in was today. I dropped my car off this morning and they called me at 3 o’clock this afternoon and told me they did not have the battery. When I told them they had the battery last week when I scheduled the appointment they informed me that they don’t ... Read More Google - Dec 2, 2025
So on my 2018 escape had a lightbulb going out so I put a NAPA light bulb in that didn’t work so I brought it down the Glenwood Springs Ford to look at it. They told me I need a new headlight assembly. I told them to fix it. That was six to $700. and it’s under warranty It worked about a month or so and then I was having issues again so I brought it back to them so they can see what was going on. So they looked at it, and they said they found an aftermarket Lightbulb ... Read More Google - Oct 23, 2025
Not a good experience. I'm on the road and just got new tires 5 days ago in Loveland and one had been losing pressure. Yes, they were busy. He said it'd be an hour and I can understand, but I couldn't take the time. However, instead of Sorry, man, the closest place to get it fixed is... Or Be safe, hope you get to where you're going, he did not even tell me bye or thanks for coming. It was evident he didn't even care. Super disappointing. I had to take it right down the road ... Read More Google - Sep 29, 2025
I live less than a minute away from this dealership. I'll gladly drive to Rifle, Junction or Denver instead.
I have a 2005 van with 100k miles. I called my Glenwood Ford dealer, as I am a Glenwood resident, to get a power steering hose replaced. They refused to work on the vehicle. This is a complete disgrace to our small comminity as our choices for service are very limited. The service department stated it was due to the age, and other things could break. This is an absurd policy. It is a power steering hose. I was considering a new Ford truck from this dealer. Considering this ridiculous policy, they will never get my business, and I will no ... Read More Google - Jul 25, 2025
Called 4 times to try and schedule service, crickets in response. Giving my business to Columbine Ford in Rifle instead.
Service department is the worst. You have to be the one to call and follow up and most of the time you have to leave multiple messages before anyone will call you back. Extremely slow service and it doesn't matter if you schedule an appointment, they will have your vehicle for weeks.
This is by far the worst experience I have ever had at a dealership. Tried to get a key FOB made and called later that day to pick it up and they said they did not have the parts to make the FOB. After that they asked to bring it in at a later date. Customer service was awful. Communication was awful. I will never go to this dealership again!
They charge 3250, to install new batteries and fix my 4x4 but engine was seized they told me that after I paid them ,and truck was not working at all. Not even the dealership are honest.
This is a one star review because you can't leave 0 stars. Don't bring your car here for service. Over a month ago I scheduled recall work and an oil change. At the time I made the appointment I verified that the part(s) were available and would be ready for install. There was no communication from the dealer in the interim. I arrived early for my appointment and checked in with the service advisor, again nothing out of the ordinary to report. After the oil change I was informed that the recall part was not at the dealership ... Read More Google - Dec 13, 2024
Dont take you car here for service. They will not take responsibility when the mess up your car like they did to my friends wife.
Worst service i had an appointment at 10 am told me it was going to take 4 hours just to program a key
We have to use them for service often, and this has to be the worst service department I've ever dealt with. Want to talk to someone? You need to stop there to talk to them and there are usually 3 people sitting there doing nothing, yet they can't answer the phone... ever. I just don't understand how they can be so terrible.
Suoer disappointed, we had a great experience the first time we got our truck serviced. They had topped off fluids, even vacuumed out the truck. This last time they charged over 300 and all they did was give us an oil change and didn't rotate the tires as we requested when we made the appointment.
Not very impressed with customer service.
1. Online customer rep never fully answered my questions and didn’t reply back.
2. Poor communication between online rep and in store rep. In store rep didn’t know who I had been dealing with online or on the phone. Or who was going to work with me at the dealership when I arrived for scheduled meeting time.
3. I made the rep on the phone aware I would be driving 3+ hours to look at the vehicle. I made the appointment for 11am. A guy came in at 8 and bought the truck. I did not receive ... Read More Google - Mar 23, 2024
Only giving one star because I can't give zero. This is the worst dealership to work with.
The service department is wildly unprofessional and uncommunicative. The worst part is, I think that they are really doing their best. I had to make phone call after phone call to get any answer about my car. Do yourself a favor and drive to Denver!!!
Glenwood springs fords service is a complete joke. Hands down the worst service department I’ve ever had to deal with. Brought my company truck in for repairs the first time. My truck sat for over two weeks with zero communication. I had to physically go there to find out the status. Second time my truck went in it sat for 3 1/2 weeks “waiting for parts” and my truck was complete torn apart wasn’t even able to use the vehicle I work out of every day. During this 3 1/2 week period they managed to change the oil. No alignment was done, ... Read More Google - Jul 19, 2023
The most unfriendly customer service EVER and not just one time. They messed up a simple request twice and not at all apologetic or friendly. I wasted an entire day with GWS Ford.
Bought a 2022 ranger from here a few months from Louis and he was super helpful. Great customer service.
Went back because of a crack in the windshield without an impact point and the service manager Rodney was very unhelpful. Acted as if I was interrupting his day by being there. We went to look at the crack with pen said there's an impact point, it was dirt. Tried again and couldn't find it, but with a different location that was also the crack, not a chip. The same feeling was also the crack without a definitive chip location. ... Read More Google - Apr 4, 2023
Sales team was excellent! Service department is the worst I have seen. Go see Columbine Ford in Rifle for the best all around Ford dealer.
Very unfriendly staff, took almost 2 hours to talk with a salesman about a vehicle. Then as soon as we start talking they remove the vehicle from the lot, and say it’s available for a test drive.
Made an appointment online, got multiple confirmations, showed up at correct time and day and they are closed. Not the first time theyve screwed up and only my second time here. Don’t want to come back a 3rd but Summit is always busy
they take for ever to do an oil change i been sitting here for almost 2 hours it was my first time here and am pretty sure its gonna be the last time just go to greasy monkey same money less time
I called in for a safety recall. I was told the part would need to be ordered first. A month later I call back to check the status and I find out that nothing was ever ordered. I would expect a safety recall to be taken more seriously - especially with Ford's history in this department. I'm hopeful that this bad experience is remediated by a quick turnaround on getting this part ordered now on my second attempt.
My wife and I were on our way to a family reunion on the western slope when my F150 broke down in Vail. My warranty company had it towed to a shop in Avon who, unfortunately, could not fix it due to programming codes Ford will not give them. They suggested having it towed to the nearest Ford dealer, which was Glenwood Springs. We rented a car at $100 per day and proceeded with our weekend. The truck was towed to Glenwood Springs where I spoke with Brystal about the problems with the truck and that we were renting a car ... Read More Google - Jul 4, 2021
The car broke down outside of Glenwood Springs. Got it to dealership to have repaired. Had Brystal as the advisor. WOULD NOT RECOMMEND HER. She was rude when we called about the car. We were stuck in Glenwood Springs had to rent a vehicle to get back home, and let her know that would like to be able have car done when I had to return rental. Called the day before rental had to be returned, she said she would find out about car.No call, when my husband called she RUDELY told him that she told him that she ... Read More Google - Jun 9, 2021
(Translated by Google) They sold me a car with a factory defect. It's broken down twice now. They cover part of the repair, but I always have to pay for something. I called the company to claim my warranty for a full repair or a replacement car, but they offered no solution. Now I have to live with the anxiety that my car will break down at any moment. I haven't even finished paying it off yet. It cost $13,000, and I'll end up paying $20,000 with interest. I absolutely do not recommend buying vehicles there. You might get ... Read More Google - May 3, 2021
Took my F150 in for a misfire in cylinder 1. They had my truck for a day and replaced spark plugs and boots for $500. The next day my trucks check engine light came on for a misfire in cylinder 1. Called the manger and he said he would stand behind the dealers work. When I opened the hood they installed a broken part. When I asked for a refund they said they could do anything for me because they would have to take my truck for the full day to replace a part that would take 5 mins to complete.
If you buy ... Read More Google - Mar 22, 2021
Difficult scheduling and repeated visits for the same problem. Frustrating enough that I won't buy another Ford.
I’ve been around a time or two, the customer service reliability doesn’t exist. These guys made me take my truck back and forth 3 times to fix one issue. They lied to me multiple times about a tire rotation. I asked before I drove 1 hour if it was finally done. They mentioned to me that it was. On arrival I noticed it wasn’t done, now I’m here waiting an hour for something I’ve asked 3 times for. If you wanna go to a true ford dealer plz go to rifle. Done with rant and done with service ... Read More Google - May 20, 2020
My experience is very limited because I live out of state but a friend took her car there to get the thermostat replaced(should have asked for an estimate) oil change and thermostat over 500 dollars. I called my local dealer said should be around 200. Called another independent shop in Carbondale same 200. I politely asked if there could be an error and was told nope. Our service rate is 150 per hour and not based on real time but a software estimate of how long it could take. These guys definitely took advantage of a young lady that just didn’t ask ... Read More Google - Jan 23, 2020
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have ... Read More DealerRater - Jan 25, 2019
I am so impressed with this dealership and the internet sales manager Chris! They exceeded our expectations and were honest and trustworthy. I have never in my life had a better experience at dealership. Thank you for making my husband's truck dreams come true and being such an amazing team!
We purchased a vehicle a year ago to pull a travel trailer we purchased we decided to purchase a little bigger one but the truck we had was not rated to pull the one we had purchased. We went back to purchase another one from Gummi we purchased our last one from him. I spoke with him on the phone and explained what happened with our purchase and he suggested a vehicle that he had that he thought would fit our needs and explained that it was at a great price. We went and looked at the vehicle and we ... Read More DealerRater - May 23, 2018
I purchased a used 2002 Ford F-350 in December of 2016 from Glenwood Ford. The truck had high mileage on it but the service Dept had inspected the vehicle and said everything was good to go. Immediately after purchase the vehicles developed a oil leak. I took the vehicle in to have the oil leak fixed and $8700 and 5 weeks later my truck was out of the Glenwood springs service Dept. Apparently their first Inspection of the vehicle was not very thorough. The truck has now been back to the shop 3 times in less than a year. The latest oil leak was going ... Read More DealerRater - Oct 11, 2017
I recently purchased a vehicle from Glenwood Springs Ford, and I have to say after getting the run around from many other local dealerships, I found the staff at this dealership to be the friendliest and most helpful that I had met. Luis and Mike are outstanding. They went above and beyond to assist me in getting the vehicle I wanted and needed. I will recommend them to everyone. Your dealership is by far the best around. Thanks again Luis and Mike...
Again I have to say this dealership has exceeded all expectations of customer service. The staff at Glenwood Springs Ford in Glenwood Springs Colorado, is by far the most professional that I have ever had the opportunity to do business with. This dealership has set the bar very high, I've visited other dealerships in the area and they can't compare. I will recommend everyone I know to this dealership.